Information on ordering and delivery

Order quantities
The minimum order quantities for selected products as well as the minimum attendance periods for our staff will be shown once you select a product or attended services during the ordering process.
Additional orders may be placed with our on-site staff members, or by calling our service hotline on +49 221 284 8584.

Lead Times
Orders must be placed before 2:00 p.m. on the day prior to delivery. Lunch boxes must be ordered at least four work days in advance.
Additional orders for beverages may also be placed during the event period.
Staff members for attended services may be ordered according to availability, at least 24 hours in advance for the following day.
We will do our best to deliver additional orders as quickly as possible. However, orders booked in advance will always be prioritised.

Delivery, Electricity, Returned Goods, Collection
Deliveries will be made during the pre-selected time slots. Please ensure that you are available to accept the delivery at your trade fair stand at the agreed time and confirm receipt of the goods. If our staff member can´t locate a suitable contact person at your trade fair stand at the agreed delivery time, the goods will be left at the stand.
In these cases, the delivery will be considered fulfilled. We will not be held responsible for theft or damage to the goods at your stand. If an on-site supply of electricity is necessary for rendering our services, we are entitled to use all electricity outlets existing on the Koelnmesse premises. If your catering area is outside of easily accessible electricity outlets, we will inform you about our electricity requirements, and it will be your responsibility to arrange the electricity supply through the Koelnmesse exhibitor services.

It is not possible to return food products to us. In the case of beverages, only complete crates and containers (no partial crates, no single bottles) may be returned and refunded. These will be collected by us at the end of the event. Should the value of returned beverages exceed 50% of the beverage order value, an additional operating expense of 50 Euro will be charged to your account. Non-standard beverages that we have sourced at your special request are not refundable. Missing empties (bottles, containers and crates) will be charged to you at the deposit value. Rental products (crockery, appliances and so on) will be collected by us at the end of the event. Damaged or missing rental products will be charged to you at cost price.

Logistics Fee
An additional logistics fee of 45 Euro will be charged for each delivery.

Prices
The prices that you are asked to pay (plus value-added tax) are the result of those product prices specified in the order forms and the order quantities selected by you, in the case of rental products considering the actual rental period, and in the case of staff requisitions considering the actual attendance periods. In the case of rental products and staff requisitions, the minimum rental periods and attendance periods respectively will be charged.

All deliveries and services rendered under these terms and conditions are rendered locally, therefore the mandatory legal VAT rates will be applied.

Cancellation
Cancellation of your order can be made free of charge up to 24 hours before delivery. After this, your order is charged at the full rate. Payments that have already been processed will be refunded. A blanket fee of 3 Euro per transaction will be deducted from the refundable amount to compensate for potential fees of your payment provider.